Shipping policy

1. Business & Fulfillment Overview
Shop & Smile Limited (trading as Cappilio) is a registered business operating in the United Kingdom. All products sold on our store are stored, inspected, packaged, and dispatched directly from our domestic warehouse located in Leicester, UK.

Quality Inspections: Every order undergoes a manual quality inspection at our UK warehouse prior to packaging to ensure all items meet our standards before dispatch.

Quick Shipping Overview

  • Order Cut-off Time: 05:00 GMT (Greenwich Mean Time)
  • Processing Time: 1 – 2 Business Days (Monday – Friday)
  • Transit Time (UK): 6 – 8 Business Days (Monday – Friday)
  • Total Estimated Delivery Time: 7 – 10 Business Days
  • Shipping Cost: Free Shipping on all UK orders

2. Taxes, Duties & Customs
All prices shown on our website include UK VAT where applicable. Since all orders are fulfilled and shipped locally within the UK, there are no customs fees, duties, or hidden import charges.

3. Tracking Your Order
Once your order has been dispatched from our Leicester warehouse, you will receive a shipping confirmation email containing your tracking number. You can track your order's progress via our Track Your Order page. Please allow up to 24 hours for tracking status to update after dispatch.

4. Delays & Delivery Guarantee
While we strive to deliver every order within our estimated 6–8 business day transit window, external factors such as courier operational delays or peak holiday traffic may occasionally affect delivery timelines. If your order has not arrived within the estimated delivery timeframe, please contact us at support@cappilio.store. We take full responsibility for your shipment until it is successfully delivered to your door.

5. Order Cancellations, Returns & Damaged Items
Order Cancellations: Cancellation requests must be submitted before the order is processed or dispatched. Once dispatched, our standard return procedure applies.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately with photo proof. We will inspect the issue and arrange a free replacement.
Order Returns: All returns are processed locally at our UK warehouse address listed below.

6. Merchant & Legal Details

  • Legal Business Name: SHOP & SMILE LIMITED
  • Trade Name: Cappilio
  • Registered Business Address: Apartment 36 West Point, 58 West Street, Sheffield, England, S1 4EZ, United Kingdom
  • Warehouse & Return Address: 256 Milligan Road, Leicester, LE2 8FG, United Kingdom
  • Company Registration Number: 16152123
  • Customer Support Email: support@cappilio.store
  • Phone Support: +44 7441 423315 (Monday – Friday, 9:00 AM – 5:00 PM GMT)

Last updated date: September 02, 2026