Terms of service
These Terms of Service govern your use of the Cappilio website and your purchase of any products from us.
Cappilio is the trading name of SHOP & SMILE LIMITED, a company registered in the United Kingdom under Company Registration Number 16152123.
Registered Office Address: Apartment 36 West Point, 58 West Street, Sheffield, England, S1 4EZ, United Kingdom.
1. Using Our Website
By accessing or using this website, you agree to be bound by these Terms of Service. You must be at least the age of majority in your jurisdiction to make a purchase on this website.
2. Prices, Currency, and Taxes
- Currency: All prices shown on our website are displayed in British Pounds (GBP £).
- Taxes: Product prices shown on the website include UK VAT where applicable.
- Clear Pricing: Since all products are stored and dispatched locally from our UK warehouse, the total price shown at checkout is final. There are no hidden fees, customs duties, or unexpected charges upon delivery.
3. Orders, Dispatch & Payment
- Order Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
- Order Acceptance: We reserve the right to cancel or refuse any order if fraudulent, unauthorized, or illegal activity is suspected.
- Secure Payment: Payments are processed securely at checkout via our authorized payment service providers.
4. Domestic Fulfillment & Shipping
All orders are packaged and dispatched directly from our UK warehouse facility located in Leicester, UK. Delivery timeframes and shipping conditions are governed by our official Shipping Policy.
5. Product Information & Availability
We make every effort to display the colors, features, specifications, and details of our products as accurately as possible. However, actual colors may vary depending on your monitor or device settings. All products are subject to availability.
6. Returns and Refunds
Your purchase and right of return are governed by our dedicated Refund & Return Policy, which forms an integral part of these Terms of Service. All returns are processed locally at our UK warehouse.
7. Limitation of Liability
We strive to ensure your order arrives within the estimated delivery window. In the event of an unexpected delivery delay, we will work with our local shipping partners to resolve the issue promptly. Our total liability for any claim arising out of or related to your purchase is strictly limited to the total purchase price paid for the product.
8. Prohibited Uses
You must not use our website or its content for any unlawful purpose, to solicit others to perform illegal acts, or to violate any local or international laws and regulations. You may not reproduce, duplicate, copy, or exploit any portion of the service without explicit written permission from us.
9. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
10. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales.
11. Changes to Terms of Service
We reserve the right to update or modify these Terms of Service at any time. Any updates will take effect immediately upon being posted on this page.
12. Merchant & Contact Information
- Legal Business Name: SHOP & SMILE LIMITED
- Trade Name: Cappilio
- Registered Business Address: Apartment 36 West Point, 58 West Street, Sheffield, England, S1 4EZ, United Kingdom
- Warehouse Address: 256 Milligan Road, Leicester, LE2 8FG, United Kingdom
- Company Registration Number: 16152123
- Customer Support Email: support@cappilio.store
- Customer Support Phone: +44 7441 423315 (Monday – Friday, 9:00 AM – 5:00 PM GMT)
Last Updated: September 02, 2026
